SERVICENOW CIS-CSM EXAM DUMPS PDF, VALID BRAINDUMPS CIS-CSM EBOOK

ServiceNow CIS-CSM Exam Dumps Pdf, Valid Braindumps CIS-CSM Ebook

ServiceNow CIS-CSM Exam Dumps Pdf, Valid Braindumps CIS-CSM Ebook

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Tags: CIS-CSM Exam Dumps Pdf, Valid Braindumps CIS-CSM Ebook, CIS-CSM Reliable Test Preparation, CIS-CSM Actual Exam, CIS-CSM Exam Discount

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q221-Q226):

NEW QUESTION # 221
What is a limitation regarding synchronization between a case and its associated work order?

  • A. If information changes on the Case form it is not updated on the Work Order form
  • B. Updates on a case or work order will only synchronize after the work order is approved
  • C. When creating a work order from a case only the Account field on the work order form is filed in but not the Company field
  • D. The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized

Answer: A


NEW QUESTION # 222
What is the purpose of a Catalog Item variable?

  • A. Allows the customer or consumer to qualify their answer
  • B. Provides hint to the user on the field
  • C. Opens a chat session with customer support
  • D. Allows the customer to ask a question

Answer: A


NEW QUESTION # 223
Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

  • A. Related search
  • B. Lookup and verify
  • C. Agent assist
  • D. Special handing notes

Answer: B,C


NEW QUESTION # 224
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

  • A. System administrator (admin)
  • B. Customer Service Manager (sn_customerservice_manager)
  • C. Customer admin (sn_customerservice.customer_admin)
  • D. Service organization administrator (sn_customerservice.service_organization_admin)

Answer: A


NEW QUESTION # 225
Which of the following are benefits that may be gained from using communities?
Choose 3 answers

  • A. Reduce cost per sales
  • B. Get product feedback
  • C. Engagement with Customers
  • D. Reduce support costs
  • E. Increase marketing effectiveness

Answer: B,C,D


NEW QUESTION # 226
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